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Questions and Answers |
| Below is a list of frequently asked questions, including information on meals, children policy and and other important details. Should you have any questions not answered here, please do not hesitate to contact us. |
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Frequently Asked Questions
Are all my meals included?
Are children welcome on board?
Are drinks included in the price?
Can I buy souvenirs or presents on board?
Can I smoke on board?
Can the crew book restaurants for me?
Can you arrange my accommodation if I want to stay in Paris?
Can you cater for special meal requirements?
Is there a luggage allowance onboard?
What are the electricity specifications onboard?
What do I need to wear on board?
What is the local currency?
When are meals served?
Will I need a visa?
Will I need insurance for my trip?
Will I need to tip the staff?
Are all my meals included?
Table d’hôte meals on board are included in your fare. Continental breakfast is available in your own cabin, while lunch and dinner are enjoyed in the sumptuous surroundings of the dining rooms.
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Are children welcome on board?
Children are welcome when the river cruise is booked on a private hire basis. We are able to provide high-chairs, cots and children's bicycles with helmets. The minimum age for passengers booked on a per cabin basis is 12.
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Are drinks included in the price?
A champagne reception welcomes you on board. To accompany meals a range of wines representative of the main wine regions of France is offered. Tea, coffee and alcoholic beverages are available throughout the day.
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Can I buy souvenirs or presents on board?
Polo shirts, embroidered with our logo are available onboard. Should you wish to purchase embroidered Guernsey sweaters, V-neck pullovers or cardigans an order can be placed with our supplier, who will happily arrange for postage. Please note that payment of these items needs to be in cash.
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Can I smoke on board?
Smoking is only permitted on deck.
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Can the crew book restaurants for me?
Yes, if there is a particular restaurant you would like to book whilst off the barge, a member of the crew will be happy to make a reservation for you. Please note this meal will be at your own cost.
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Can you arrange my accommodation if I want to stay in Paris?
Yes, please discuss your requirements with our sales office.
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Can you cater for special meal requirements?
We will do our best to cater for special dietary requirements such as vegetarian, vegan, etc., provided a detailed request has been made at the time of booking. If a special request has not been made, the chef will endeavour to prepare a dish with the ingredients available on board. The chef will always consult guests about the following day’s menus to cater for diets and special preferences.
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Is there a luggage allowance onboard?
When you plan your packing, please bear in mind that all luggage must be stored in your cabin. In each cabin there is a wardrobe with hangers. Regretfully, there are limited facilities available for storage of luggage not required during your cruise. If you are travelling by air at any time during your vacation, please check with the airline regarding their luggage allowances.We recommend that your baggage be labelled with a contact address and your destination.Hand luggage: your passport, travel documents, jewellery, money, camera, fragile items and any medication should be hand carried and not checked in.
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What are the electricity specifications onboard?
The barge operates on 220 volts AC throughout and two pin plugs are standard. Plug adapters and converters are available.
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What do I need to wear on board?
Clothing should be comfortable and casual. We recommend you bring rubber soled shoes and/or tennis shoes, sweaters and a light jacket for cool weather, sunbathing accessories for hot weather, and rain gear which we hope will stay in your closet! Ample storage space is available.
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What is the local currency?
The local currency in France is the Euro. Goods and services purchased locally or on board are priced in Euros. We regret we cannot accept credit cards or debit cards on board or provide a foreign exchange service. However, credit cards and direct debit cards are widely accepted off the boat. Please note that provincial French banks are unable to handle large denomination notes, eg $100.
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When are meals served?
Breakfast is generally served from 8:00 am to 10:00am, Lunch is served between 12:00 pm and 2:00pm (on the sundeck, weather permitting) and Dinner is served around 8:00 pm in the dining room. Meal times may vary to fit in with side-trips.
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Will I need a visa?
Specific advice should be sought from the consulate offices in your country of residence. Please ensure that you and your party comply with all passport, visa, customs and other formalities and regulations including obtaining vaccination certificates where necessary. If you are a citizen of the EU, there are currently no visa and health formalities in respect of France.
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Will I need insurance for my trip?
We strongly recommend that you have adequate travel insurance. Should you decide not to take out travel insurance, we will not be held responsible for any losses incurred as a result. Details are contained within the booking Terms and Conditions.
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Will I need to tip the staff?
Any gratuities you wish to give are entirely at your discretion. Gratuities are distributed equally among crew members. The cruise director or housekeeper can deal with this on your behalf. (It is appreciated if gratuities are paid in cash in notes smaller than USD100, as it is difficult for staff to process American cheques and traveller’s cheques.)
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